Untitled Document DogAgilityUSA.com FAQ

Questions About Dog Agility USA Products:

Where can I get additional product information?
You can contact our Customer Service via email dogagility@att.net or call us at 770-529-8899 Monday through Friday 10am to 4pm EST.

Where can I get set-up instructions?
Most of our bigger equipment such as the A-Frame, See-Saw, and Dog Walk have downloadable one-page set-up instructions on the website under each product page. We also email it out with the order shipped confirmation email. For the smaller equipment, instructions are included inside the packaging.

How do your equipment hold up to weather?
Our equipment are made for indoor and outdoor use. To keep your equipment in the best shape possible, we recommend that you store them inside when not in use. If rained on, make sure to wipe off the surfaces as soon as you can. We recommend covering the equipment with a tarp when not in use if left outdoors.  The equipment should not be left outdoors permanently in humid environments.  All of our equipment is made to be foldable for easy storage. Over time, you should apply a coat of fresh paint to the equipment once a year to keep it looking new.

How do I take care of my equipment?
See answer above.

Would I be able to use your equipment in a trial?
Yes. Most of our equipment are professionally designed to conform with AKC and USDAA standards which means you can use them in a professional competition. For products that can be used in competitions, the descriptions will state whether it conforms to AKC or USDAA standards.

Do you give any guarantees or warranties on your product?
For all weather contact equipment, the manufacturer provides a 1-yr warranty on parts only. Paint deterioration/chipping, rubber surface, damage from extreme weather conditions, and damages resulting from misuse and intentional damages are not covered in the warranty.  Customer is responsible for shipping costs. 
For all other equipment, there is a 90 day warranty on parts with the same terms outline above.

The product that I want to order is not in stock, how soon will you have them back in stock again?
How soon we can restock is entirely up to our manufacturer so it varies depending on their availability. We will post the estimated restock time on the product page as soon as we have a time frame from the manufacturer.

How can I recommend a product you should carry online?
DogAgilityUSA.com welcomes the opportunity to serve you better by allowing you to provide us feedback on products you would like to see online. Customers may e-mail dogagility@att.net to communicate product needs. We appreciate your product suggestions.

I cannot find a certain product online, what should I do?
If you are having trouble locating a product online, call our Customer Care Center at 770-529-8899 for assistance.

Before Placing My Order

What is your shipping policy?
We use carriers such as UPS, FedEx, or 3rd party carrier and will select the lowest priced method to ship to your shipping address.

Do you offer free shipping?
We do provide free shipping to the lower 48 states.  International customers and those in Hawaii or Alaska can email dogagility@att.net to receive a shipping quote.

Can I ship my order to Canada?
Yes. Canadian orders may be shipping via the US Post Office's Value Ground service. Please expect an estimated delivery time of 2-3 weeks. Canadian orders can also be placed by calling our customer service associates at 1-770-529-8899. Our associates will assist you with your order and advise you on Canadian shipping rates and delivery times. Orders that are shipped to Canada require a shipping surcharge of $15.00 plus a $4 packing and handling brokerage fee per order.

Do you ship Internationally?
Yes. We can ship anywhere. Once you place your order, we will get quotes from different carriers for you. We use UPS International, FedEx International, DHL International, as well as USPS International. For International orders, payments must be made with wire transfer. We cannot accept any credit card payments.

I'd like to choose Ground shipping for my order, however, I didn't get an option when I tried to checkout. What should I do?
Sometimes our website's shipping wizard doesn't pick up certain zip codes. In these cases, we will have to manually adjust your invoice to reflect the correct shipping method and amount. We always call upon customers who chose a shipping method other than Ground just to make sure that's what they wanted.

How soon will my order be shipped out?
For products currently in stock, we will ship your order within 24-48 hours (excluding weekends).

What credit cards are accepted at DogAgilityUSA.com?
DogAgilityUSA.com accepts MasterCard and Visa

When will my credit card be charged?

We do not charge your card until the order is processed and ready to ship out.

What name will show up on my credit card statement?

It will be under the name AnimalSports.

Why was my credit card declined?
For your protection and security, we run each credit card order through an authorization process before any amount is charged to the card to prevent unauthorized purchases. Sometimes a credit card is declined; there are several reasons why this may happen.

Credit cards are sometimes declined because the customer's information doesn't match what the credit card company has on file. This is often the result of a simple typographical error. Of course, the card may be declined if the amount being charged exceeds the credit limit. The problem could also be an issue with the internal DogAgilityUSA.com credit processing system, rather than with your card.

If your card has been declined, we will let you know by e-mail if the order was placed online, or call you if the order was placed by telephone. You'll have to contact your credit card company for details on why your card was declined. If you would like to continue with your order, you'll have 24 hours to contact us with a different payment option to keep the same order open.

Are there any common restrictions to DogAgilityUSA.com promotions?
Some products will be excluded from discounts due to manufacturer guidelines. Also, due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors that may occur. All products are available while supplies last.

Technical Problems

How can I report a problem with your site?
If you experience problems that are isolated to our site, please submit an e-mail to dogagility@att.net with the specific details of the issue you are experiencing.

Who do I call if I am having problems with my computer?
We recommend that you call the customer service number for your computer brand or the store from which you originally purchase your computer.

What internet browser is best for viewing this site?
The DogAgilityUSA.com site has been optimized for Microsoft's Internet Explorer 6+, Mozilla Firefox 1.5+, and Apple's Safari 2+. If you do not choose to use either of these browsers, you may experience difficulty viewing some areas of our Web site. To update your browser, please visit: www.microsoft.com/ie, www.mozilla.com/firefox, www.apple.com/safari.

How can I make DogAgilityUSA.com operate/download quicker?
A minimum connection speed of 56K is recommended for viewing this site. Although any connection will work, faster is better. The difference in performance is mainly in the speed that images and text will load as you go from one page to the next.

Privacy & Security

If I register on your site, will my personal information be shared or sold?
Please visit our online Privacy Policy for detailed information on how DogAgilityUSA.com handles your personal information.

Where can I find a copy of your Privacy Policy?
To learn more about our policies on privacy and security, visit our Privacy Policy page.

Return Policy

How long will it take for me to receive a credit once I return an item?
We administer return credits within 48 hours after the product is received in our return center.

What is your return policy?
For a complete review of the DogAgilityUSA.com return policy, visit our Return Policy page.

Will I be reimbursed for my return shipping costs?
DogAgilityUSA.com does not reimburse return shipping for products returned for reasons that are not the fault of DogAgilityUSA.

How do I report a damaged or defective product?
Please call our Customer Care Center at 770-529-8899 immediately if you discover any damage or defects with an item ordered online.

Can you replace my order?
Yes, depending on the availability of the items in the order. Call the Customer Care Center at 770-529-8899 to request a replacement order.

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