FAQs

Where can I get additional product information?

-You can contact our Customer Service via email dogagility@att.net or call us at 770-529-8899 Monday through Friday 10am to 4pm EST.  Often times, email is the best way to get in contact with us.

 

Where can I get set-up instructions?

-If you do not see the set-up instructions for your item posted on the items product page on our website, please send us an email and we will send it over to you!

 

How do your equipment hold up to weather? 

-Our equipment is made for indoor and outdoor use. To keep your equipment in the best shape possible, we recommend that you store them inside when not in use. If rained on, make sure to wipe off the surfaces as soon as you can. We recommend covering the equipment with a tarp when not in use if left outdoors.  All gripper-top equipment should not be left outdoors permanently in humid or rainy environments.  All of our equipment is made to be foldable for easy storage.  The metal, rubber surface equipment is designed to be left outdoors.  Although, full time exposure to the elements may result in minor paint blemishes, surface rust, or color fading.  

 

Do you give any guarantees or warranties on your product? 

-For all weather contact equipment, the manufacturer provides a 1-yr warranty on parts only. Paint deterioration/chipping, rubber surface, damage from extreme weather conditions, and damages resulting from misuse and intentional damages are not covered in the warranty.  Customer is responsible for shipping costs. 
For all other equipment, there is a 90 day warranty on parts with the same terms outline above.

 

The product that I want to order is not in stock, how soon will you have them back in stock again?

-How soon we can restock is entirely up to our manufacturer so it varies depending on their availability. We will post the estimated restock time on the product page as soon as we have a time frame from the manufacturer.  You can join our mailing list to get updates!

 

How can I recommend a product you should carry online?

-DogAgilityUSA.com welcomes the opportunity to serve you better by allowing you to provide us feedback on products you would like to see online. Customers may e-mail dogagility@att.net to communicate product needs. We appreciate your product suggestions.

 

I cannot find a certain product online, what should I do?

-If you are having trouble locating a product online, call our Customer Care Center at 770-529-8899 for assistance.

 

Can I pick up my order instead of shipping it?

-Yes.  Our warehouse is in Acworth, GA.  If you would like to pick your order up instead of having it shipped, please email us before placing your order.

 

How will my order ship?

-Most orders will be shipped via FedEx ground.  Large items like a-frames and dog walks will be shipped on a pallet via a trucking company such as YRC or R&L.  If you order arrives on a pallet, the driver will unload it for you at your location.

 

Do you offer free shipping?

-We do provide free shipping to the lower 48 states on most items.  International customers and those in Hawaii or Alaska can email dogagility@att.net to receive a shipping quote.  Clearance items are not eligible for free shipping.

 

Can I ship my order to Canada? 

-Yes. Please expect an estimated delivery time of 2-3 weeks. Canadian orders can also be placed by calling our customer service associates at 1-770-529-8899. Our associates will assist you with your order and advise you on Canadian shipping rates and delivery times. Orders that are shipped to Canada require a shipping surcharge of $15.00 plus a $4 packing and handling brokerage fee per order.

 

Do you ship Internationally?

-Yes. We can ship anywhere. Once you place your order, we will get quotes from different carriers for you. We use UPS International, FedEx International, DHL International, as well as USPS International. For International orders, payments must be made with wire transfer. We cannot accept any credit card payments.

 

How soon will my order be shipped out?

-For products currently in stock, we will ship your order within 24-48 hours (excluding weekends).

 

What credit cards are accepted at DogAgilityUSA.com?

-DogAgilityUSA.com accepts MasterCard, Visa, American Express, and Discover.

 

When will my credit card be charged?

-We do not charge your card until the order is processed and ready to ship out.

 

What name will show up on my credit card statement?

-It will be under the name AnimalSports.

 

Why was my credit card declined? 

-For your protection and security, we run each credit card order through an authorization process before any amount is charged to the card to prevent unauthorized purchases. Sometimes a credit card is declined; there are several reasons why this may happen.

Credit cards are sometimes declined because the customer's information doesn't match what the credit card company has on file. This is often the result of a simple typographical error. Of course, the card may be declined if the amount being charged exceeds the credit limit. The problem could also be an issue with the internal DogAgilityUSA.com credit processing system, rather than with your card.

If your card has been declined, we will let you know by e-mail if the order was placed online, or call you if the order was placed by telephone. You'll have to contact your credit card company for details on why your card was declined. If you would like to continue with your order, you'll have 24 hours to contact us with a different payment option to keep the same order open.