Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do supply replacement parts for 90 days. You will be responsible for shipping charges on replacement parts after the initial 30 day period. For all rubber surface contact equipment, the manufacturer provides a 1-yr warranty on parts only. Paint deterioration/chipping, rubber surface, damage from extreme weather conditions, and damages resulting from misuse and intentional damages are not covered in the warranty. Customer is responsible for shipping costs. For all other equipment, there is a 90 day warranty on parts with the same terms outline above
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please contact us before making any returns.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A 15% re-stocking fee will be applied to all non-defective returns.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dogagility@att.net.
Sale items (if applicable)
Only regular priced items may entitle a refund under the stated condition and time, unfortunately sale items with clearance and closeout labels cannot be refunded. All sales are final on clearance or closeout items.
Exchanges (if applicable)
We only replace items if they are factory's original defective or damage. If you need to exchange it for the same item, send us an email at dogagility@att.net for an item exchange authorisation number. You are responsible for the exchange shipping cost. The exchangeable items need in side the original box(es) and if the box(ex) are damaged, there could be 15%-20% of box replacement charge posted on the exchange transactions.
Gifts for refund
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, if there is a refund occurrence, we will send a refund to the gift giver and he/she. You can reach him/her out about your return.
Shipping back address:
To return your product, you should ship your product to: 6688 Glade Rd SE, Acworth GA 30102, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The customer is responsible for shipping costs both ways on all non-defective returns.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item with a cost over $75, you should consider using a traceable shipping service or purchasing shipping insurance. Our store doesn’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do supply replacement parts for 90 days. You will be responsible for shipping charges on replacement parts after the initial 30 day period. For all rubber surface contact equipment, the manufacturer provides a 1-yr warranty on parts only. Paint deterioration/chipping, rubber surface, damage from extreme weather conditions, and damages resulting from misuse and intentional damages are not covered in the warranty. Customer is responsible for shipping costs. For all other equipment, there is a 90 day warranty on parts with the same terms outline above
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please contact us before making any returns.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A 15% re-stocking fee will be applied to all non-defective returns.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dogagility@att.net.
Sale items (if applicable)
Only regular priced items may entitle a refund under the stated condition and time, unfortunately sale items with clearance and closeout labels cannot be refunded. All sales are final on clearance or closeout items.
Exchanges (if applicable)
We only replace items if they are factory's original defective or damage. If you need to exchange it for the same item, send us an email at dogagility@att.net for an item exchange authorisation number. You are responsible for the exchange shipping cost. The exchangeable items need in side the original box(es) and if the box(ex) are damaged, there could be 15%-20% of box replacement charge posted on the exchange transactions.
Gifts for refund
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, if there is a refund occurrence, we will send a refund to the gift giver and he/she. You can reach him/her out about your return.
Shipping back address:
To return your product, you should ship your product to: 6688 Glade Rd SE, Acworth GA 30102, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The customer is responsible for shipping costs both ways on all non-defective returns.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item with a cost over $75, you should consider using a traceable shipping service or purchasing shipping insurance. Our store doesn’t guarantee that we will receive your returned item.